Testimonials White Mechanical Inc - 25 Customer Reviews - LAGUNA HILLS, CA What Our Customers Say “2-19-2015 - We have been thinking about replacing our AC and furnace for quite awhile. Both are original with the home which is 34 years old. We got a quote from Steve last year but procrastinated. Then we heard reports that last year was the hottest weather on record, so we thought we should bite the bullet and not wait for something to break down during the summer. So we called WM back and they stood by their initial quote from last year. The dispatcher called the next day to schedule the work crew for the following day. Everything started to move quickly. Joseph was the installer and he had another helper. The first hitch was that they could not move remove the old or install the new condenser unit because of a patio pole in the way. They looked at several options and they were even talking about calling in a crane. This was a major deal and WM would end up losing money on the project. My husband and the crew decided to hoist the units over a side fence. They had to call in 3-4 other guys to help with this. They started working at 7 am and worked until 4-4:30 pm. They were punctual, worked in a professional manner and did an awesome job. In fact, my husband urged me to write a positive review pointing out they went above and beyond what we expected. We are very happy with the results. Thank you WM.” – Gail K. - Mission Viejo, CA “4-22-2014 - I had the privilege of working with your company while installing a new heat and air conditioning system in my home. You should be proud of the business you have built. First, Steve Pannell came to my home to prepare an estimate for the work to be done. Right up front I know I was dealing with a professional. He was very thorough checking out the original equipment, asking what was wrong with my system, and asking what I expected from a new system. He prepared a quote in a timely fashion and followed up by phone to see if I had any questions. Second, Joe and his crew arrived at my home to install the equipment. They were on time and worked tirelessly all day long. They were very knowledgeable about the equipment, it’s installation and professional in their conduct in my home. They installed the equipment as if they were installing it in their own home. In any business having great people is always a challenge. You have stepped up and are exceeding that challenge. As for the system, it’s working beyond my expectations.” – David L. Adams “With a houseful of pets we leave the A/C on to keep them comfortable in the recent 90+ degree weather. After a long afternoon/evening out and about Saturday, we came home to a closed up uncomfortable hot box. The motor on our unit had seized. Thank goodness for tile floors and fans, our pets were okay. First thing Monday morning I called and Sarah provided an appointment for a tech to come Wednesday between 12-3. Come Wednesday I was running errands about to head home just after 12 when I receive a phone call from our tech Charlie saying he's at our house. Prompt! Awesome! Charlie checks out our unit, replaces the filter and reports a capacitor needs replacing. Can he fix it now? Yes! The thing looked like a metal bubble about to burst. New filter, new capacitor, and our unit puts out air like an arctic wind! Charlie kindly informed us of their low cost maintenance program that we will most definitely be taking advantage of so this will never happen again! After fears of possibly having to replace our unit or being sold unnecessary parts, labor, or more, it was wonderful to deal with a professional tech from a stand up company that we will definitely use again and refer with confidence.” – Jana D., Mission Viejo, CA “My AC quit working and all I was getting was hot air coming out when the temperature in the house was 87 degrees. My warranty company gave me authorization to find my own resource. Having health issues I was desperate to get help. Called a lot of companies. One came out and left when he had to go on the roof of our condo complex. Steve P. came out. Totally professional and fixed the problem. Fuses had blown. I highly recommend this company and will use them in the future. Thanks Sarah in the office and thank you Steve. You are my heroes.” – Annette F., Mission Viejo, CA “I would like to thank you and your crew for a job well done. The new ducts work very well; I was very impressed. I would like to take this opportunity to let you know how much I appreciate your honesty, your knowledge, and your sound suggestion. May God bless you and your family!” – Magdi H., Mission Viejo, CA “Consistently thorough, always on time and extremely courteous. I would never deviate and go elsewhere. They are trustworthy and extremely professional!” – Marsha K from Mission Viejo, CA “Had White Mechanical replace a broken A/C. Most professional group I have worked with in a long time. Went above and beyond on customer service and installation. I would use these guys anytime. AAA+++++ outfit.” – Michael R. from Rancho Santa Margarita, CA “We would like to extend our thanks to Eric and Brent who installed our new HVAC system last Monday, 5/16. We could not be more pleased with the quality of workmanship. In addition, both guys did an excellent job of cleanup and explaining the system thoroughly. Both Eric and Brent were extremely professional, polite, and personable. We could not be more pleased with the experience. Please pass along our praises to whomever else needs to be aware of what a stellar job these two guys did for us. In addition, thanks to you both as well as to our estimator, Steve Parnell. Everyone was very professional, delivered above and beyond with what was promised, and the pricing was exceptional. We will give a glowing review on Yelp and will tell all of our neighbors about our exceptional experience with White Mechanical. Thanks very much to the White Mechanical team for taking such good care of us.” – Jack and Renee Keady “White Mechanical just completed in our home an entire HVAC system, two furnaces, two air-conditioning units and a complete reducting. Kevin Kreutzer led the team for the installation. His professionalism and knowledge were without equal. You can tell that Kevin's team holds him in high esteem. Our project took two complete days. The team arrived on time, worked continuously all day and were meticulous about each aspect of the job including the cleanup. Kevin was courteous and answered all of our questions as they arose. He also remained involved with each his team members. If you want to talk HVAC, you should call White Mechanical. If you hire them, ask for Kevin Kreutzer to lead the team.” – Stan & Cheryl “Thanks for your follow up Renee ! We are quite diligent about replacing filters and so we didn't see the need for a service to perform the job. We have changed our filters every 6 months, but will monitor the new system's filters every 3 months for a while to get a feel for the optimal replacement time. The install crew under Brent's leadership was absolutely fantastic. Brent, Abraham, Steven, and a couple of other guys I didn't get a chance to meet were such pro's, very informative, and so careful with everything. I really felt bad for a couple of them having to carry this big, heavy, dirty furnace unit down the stairs and through the house and they did it without touching walls, rails, furniture etc ! Brent's job with the condenser unit is a really pro job and I can tell by looking he's a real perfectionist ......... takes one to know one ! Great crew all around! The system is working perfectly and is a real change from the old system. It is a joy to have it working so quietly in the background. The real test will come this weekend as the weather heats up. I'm SO glad to have gotten this project done before that happened! I do look forward to discussing the next project with Tom when he has a chance. Thanks again, Renee!” – Ross Theriault “I just want to start by saying how impressed I am with White Mechanical! From my first conversations via Yelp with the owner John to when Charlie came out to perform my service. Everyone was very upfront and HONEST!!! I LOVE that! Being a woman, I am always weary of service companies because I feel I like I have gotten taken advantage of in the past. Not the case with White Mechanical! From a quote over the phone to the actual service- everything was very straightforward! I will be using White Mechanical for my yearly services from now on and will always ask for Charlie- he is awesome!!! Great job!!” – Michelle C., Aliso Viejo “Best service in town, my wife and I have been using White Mechanical for about 4 years now and every service has been flawless. If only there were more than 5 stars available to give. They are on time, professional, neat, and knowledgeable.” – Tim P., Laguna Niguel “I love my new Lennox HVAC installed today by the W.M. crew! It even has the fancy new Honeywell WiFi-enabled thermostat! They showed up promptly, as scheduled this morning, was very friendly and professional. They did an outstanding job replacing my antiquated unit, and, exceeded expectation about how long the job would take, finishing up approx 3 hours ahead of the estimated completion time. I highly recommend White Mechanical!” – Ernie M. “Steve Pannell and his team at White Mechanical have repaired or replaced A/C units in my apartment buildings. I have been very satisfied with their work, pricing, and communication. Steve is a real expert at diagnosing A/C problems and offering multiple options to fix. 5 Star Contractor!” – Gary F. “This group has the entire package, professional, trustworthy, promptness, great workmanship and all at a fair price. They installed a new heating and A/C system in the upper level of my home and I'm completed satisfied. I would highly recommend them to everyone.” – Chuck F. “We were very happy with our new heater air conditioner that White Mechanical put in. They were very professional, and I like how they work as a team. My son, Jeff recommended White Mechanical to us. He is a perfectionist, and I see why he picked them.” – Janet B. “Excellent customer service, installation and prices!” – Cindi G. “White Mechanical did a superb job replacing the entire heating and AC system (including removal and replacement of attic ducts and registers). Everything was done neatly and professionally.” – Dave C. “The price was very reasonable, the installers were very courteous, and the follow through was excellent.” – Dyan G.